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DRAFT: pending review by a UAE-licensed lawyer. Not final.

Booking policy

Version draft-2026-11. The short version: book online, change or cancel free up to 24 hours before, pay at the studio.

When your booking is confirmed

Your booking is confirmed when the confirmation screen shows a booking reference (it looks like UN-ABC234). We also send a confirmation message. If you do not see a reference, the booking was not made.

Times

All times are Dubai time, wherever you are when you book.

Changing or cancelling

  • You can change the time or barber, or cancel, online and free of charge up to 24 hours before your appointment starts.
  • Inside 24 hours the online options close. Message us on WhatsApp or call +971 50 245 6925 and we will do what we can.
  • Signed-in clients manage bookings from their account. Guests use the link shown on the confirmation screen.

Paying

You pay at the studio after your appointment, by cash or card, in UAE dirhams. There is no online payment and no deposit. Prices include VAT where applicable.

Arriving

Please arrive a few minutes early. If you are running late, message us. We will fit you in if the diary allows, but we may need to shorten the service or rebook you so the next client is not kept waiting.

Missed appointments

If you do not arrive and have not told us, the appointment is recorded as a no-show. We may ask clients with repeated no-shows to confirm future bookings with us directly.

First free chair

If you choose "first free chair", we assign whichever barber is available at your chosen time. Your confirmation shows who it is.

Messages about your booking

We send your confirmation, reminders and any changes by WhatsApp to the mobile number you gave, with SMS as a fallback. See the privacy notice for details and for how to switch messages off.

Who can book

The studio serves men only. Online bookings and accounts are for people aged 18 or over; a parent or guardian can book for someone younger.

If we need to change your booking

Occasionally we may have to move or cancel an appointment, for example if a barber is unwell. We will contact you as early as possible and offer the nearest alternative.